Riemergasse 7 Betreiber GmbH
Jakobergasse, Vienna, Austria
Br.1 950 Euro havibér
Responsibilities
As a Room Attendant, you will be responsible for the following duties:
• Professionally clean guest rooms and suites in accordance with the Mandarin Oriental Hotel Group’s standards – both with and without linen changes, upon guest arrivals and departures.
• Clean hallways, storage rooms, and public areas.
• Provide turndown service in guest rooms.
• Adhere to the hygiene and safety standards of the Mandarin Oriental Hotel Group.
• Prepare guest rooms and suites with great attention to detail.
• Replenish minibar items in guest rooms.
• Train new employees, apprentices, and interns.
• Report technical defects and missing room items.
• Forward lost and found items to the Housekeeping office.
• Perform regular deep cleaning tasks and inventory checks.
• Address all guest requests to ensure satisfaction.
• Collect guest requests and preferences to personalize service.
• Actively review processes and contribute ideas to improve workflows.
• Assist laundry, public cleaning staff, and house attendants during peak times.
• Perform departmental administrative tasks.
• Support compliance with FLHSS standards (Hotel Standards).
• Take on other reasonable tasks as assigned by the direct supervisor or a senior manager.
Requirements
We expect the following from you as a Room Attendant:
• Adherence to standards: You follow and respect the Mandarin Oriental Hotel Group’s standards, including the code of conduct, sustainability and safety policies, and standards for exceptional guest experiences.
• Professionalism and appearance: You demonstrate professionalism, excellent manners, and always maintain a well-groomed appearance.
• Service orientation and quality awareness: You possess a strong service orientation and a high level of quality awareness to provide guests with the best possible experience.
• Work environment: You thrive in a fast-paced and dynamic work environment, remaining focused even during stressful times.
• Flexibility: You are willing to work early, late, and weekend shifts to meet guests’ needs.
• Attention to detail: You have a keen eye for detail and anticipate guests’ preferences, going above and beyond to exceed their expectations.
• Independence and teamwork: You are capable of working independently but also demonstrate strong teamwork and actively support colleagues.
• Problem-solving skills: You possess excellent problem-solving abilities and can handle conflict situations with ease.
• Cultural sensitivity: You have a strong sense of awareness regarding the needs and cultural differences of our international guests.
• Hospitality: You enjoy delighting our guests, providing them with an exceptional experience, and pleasantly surprising them.
What we offer
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental’s legendary service.
Workplace extras
- Canteen
- Free breakfast
- Free lunch
- Work clothes
Company info
Our commitment to you:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Free meals: This initiative is designed to enhance employee well-being by providing convenient and nutritious meal potions throughout your day at work.
- Public transport ticket support (€365.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.
The collective minimum gross monthly salary for this position is €1.950,00. There is a willingness to offer a higher salary depending on qualifications and work experience.
We’re Fans. Are you?
How to apply
Please attach your CV to your application!
