Doumo
Távmunka
512.9k – 752.3k HUF vállalkozói havonta+ÁFA
Elvárások
- SQL
- MS Excel
- Angol (C1)
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
- Proven experience working with Stripe or similar billing/subscription systems.
- Strong understanding of SaaS subscription logic, billing cycles, proration, auto-renewals, etc
- Experience with installment management and recurring payment structures — a plus.
- Familiarity with ticketing systems like Zendesk, Jira, or similar.
- Experience in a finance department or SaaS company — highly preferred.
- Excellent communication skills in English (B2+)
- Attention to detail and ability to handle confidential financial data with care.
- Technical fluency: SQL (basic), internal dashboards, and process documentation.
- Fast learner with a proactive mindset and ability to work under pressure during escalations.
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
Invoicing & Subscription Management:
- Assist customers with billing inquiries and subscription issues.
- Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
- Review and adjust subscription periods in TaxDome and Stripe.
- Cancel upcoming renewals and licenses upon request.
- Fix the issues in case they arise because of an incorrectly selected plan, and prepare cash reconciliations
Billing System Administration:
- Manage workflows in Stripe, including:
- Subscriptions
- Invoices
- Payments
- Coupons & discounts
- Disputes
- Refunds & subscription adjustments
- Installment and recurring payment plans
- Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
- Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
- Investigate anomalies in billing behavior and escalate edge cases when necessary.
Communication & Collaboration:
- Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
- Communicate with customers regarding account status, license access, invoices, and billing adjustments.
- Maintain accurate documentation of billing cases and provide regular updates internally.
- Respond to customer inquiries when required.
Internal Tools & Technical Fluency:
- Use the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
- Write basic SQL queries to retrieve billing data and perform root-cause analysis.
- Understand how data flows between systems (TaxDome ↔ Stripe) and ensure sync integrity.
- Log system changes, eEscalate bugs, and suggest tooling improvements.
Continuous Improvement:
- Identify recurring issues and collaborate with Product/Engineering/Support to improve billing workflows.
- Contribute to building an internal knowledge base and playbooks.
- Take ownership of billing integrity, ensuring customers are charged fairly and accurately.
Specifikációk
- Online állásinterjú
- Azonnali kezdés
- Távmunka
- Rugalmas munkaidő
Biztosított eszközök
- Számítógép: Workstation
Extrák
- Magánegészségügyi ellátás
- Sportcsomag
- Kis létszámú csapat
