Link Group
Távmunka
1.5M – 1.9M HUF vállalkozói havonta+ÁFA
Elvárások
- ITIL
- AI
- Azure
- Databricks
- BI
- Informatica
- Jira
- Communication skills
- Degree
- Data analytics
- Angol
- Olasz
Előnyt jelentő készségek
- DevOps
- Six Sigma
- ITIL (V3/V4)
- COBIT
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
Skills & Attributes for Success
Delivery & Leadership
- Strong experience managing international, distributed teams across time zones.
- Proven ability to deliver complex Application Management Services in enterprise environments.
Service Orientation & Process Expertise
- Deep understanding of ITIL practices, SLAs, and ITSM frameworks.
- Hands-on experience with AMS operations for large-scale AI & Data platforms.
Technical Knowledge
- Good understanding of cloud-based data ecosystems (especially Azure).
- Familiarity with Databricks, Power BI, and Informatica IPaaS.
- Experience with ITSM tools (ServiceNow, Jira, Remedy).
Soft Skills
- Excellent communication skills in English and Italian (B2–C2).
- Strong analytical and problem-solving abilities.
- Ability to drive continuous improvement and adopt emerging technologies (AI, automation).
Requirements
- Degree in a STEM discipline.
- Solid experience managing Application Maintenance/Support services for AI & Data platforms.
- Proven background working with global clients and distributed delivery teams.
- Strong knowledge of ITIL processes and service management methodologies.
- Experience delivering services under SLAs in structured, international organizations.
- Proficiency in Azure and modern data analytics technologies.
- Excellent communication, interpersonal, and stakeholder-management skills.
Nice to Have
- ITIL (V3/V4), DevOps, COBIT, or Six Sigma certifications.
- Experience using AI/automation within AMS operations.
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
This role offers a unique chance to support large, global organizations by ensuring the stability, scalability, and efficiency of their AI & Data platforms. You will work closely with international teams to deliver best-in-class Application Management Services, driving continuous improvement, automation, and operational excellence.
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- a) Service Delivery & Operations
- Leading end-to-end delivery of Application Management Services for AI & Data solutions running on modern, cloud-based data platforms.
- Coordinating international teams (primarily India and Italy) to ensure smooth and reliable service operations.
- Managing SLAs, service performance, and operational governance for enterprise-scale clients.
- b) Service Monitoring & Continuous Improvement
- Providing regular service updates to stakeholders, including performance reports, risk analysis, and improvement recommendations.
- Identifying opportunities for optimizing operations (e.g., automation, AI-driven enhancements).
- Reducing incident volume while maintaining existing scope and decreasing the backlog of requests.
- Enhancing the service Knowledge Base to support self-service resolution for end users and operators.
- c) Process & ITSM Management
- Managing core ITSM processes: Incident, Problem, Change, Release, and Service Request Management.
- Ensuring SLA compliance and improving communication across service stakeholders.
- Conducting root cause analyses and implementing preventive measures.
- Maintaining documentation, SOPs, and process governance.
- d) Stakeholder & Supplier Management
- Managing communication and expectations across both business and technical stakeholders in multilingual, multicultural environments.
- Overseeing relationships with infrastructure and service suppliers to ensure contractual compliance.
- Preparing detailed service performance presentations and improvement plans for leadership.
mutass kevesebbet
Specifikációk
- Online állásinterjú
- Toborzás nyelvei: lengyel
- Azonnali kezdés
- Távmunka
