UNICEF Global Shared Services Centre
Budapest, Wesselényi utca
917k – 1M HUF alkalmazotti havi bruttó
Elvárások
- Office 365
- Azure Cloud
- SAP R3/HANA
- SharePoint
- Incident management
- Problem management processes
- Angol (C1)
- Arabic
- Kínai
- Francia
- Orosz
- Spanyol
Előnyt jelentő készségek
- ITIL Foundation Certificate
- Customer support certification
- ITIL change management
- Problem management best practices
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
To qualify as an advocate for every child you will have…
- Completion of Secondary education (high school degree) supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering, Business, Administration, Finance, or Human Resources. Coursework in any of these fields, supplemented with relevant certifications, is a plus. An ITIL Foundation Certificate or an equivalent customer support certification is also desirable.
- A minimum of five years’ practical work experience (with secondary education) in Information technology, Business, Administration, Finance, Human Resources, or equivalent qualifications.
- A bachelor’s degree in related fields may replace three years of related work experience. A master’s degree may replace an additional two years of work experience.
- Practical work experience in providing technical and business application support is required along with practical experience and working knowledge of various computer platforms and applications.
- Experience in providing support to a developmental agency’s field operations and/or supporting users in all key business systems and equipment is desirable.
- Basic general IT knowledge, including Office 365 suite, MS Azure Cloud, SAP R3/HANA and Microsoft SharePoint.
- Good organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment.
- This position requires to work in in 24×7 shifts.
- Attention to detail and ability to provide well-documented records.
- Good communication and collaboration skills to effectively support internal and external stakeholders and to collaborate with external vendors.
- Willingness to learn the interdependencies between business processes and IT services, ensuring alignment and efficiency.
- Familiar with incident management, major incident management, and problem management processes.
- Proficiency in ITIL change management and problem management best practices is a plus.
- Fluency in English (verbal and spoken) is required. Knowledge of an additional official UN language (Arabic, Chinese, French, Russian or Spanish), or local language of the duty station is considered is an asset.
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
As an advocate for every child, you will receive
- Starting Net: 610.135 Ft/month tax-free salary
- Hybrid work (2 HO)
- Office: Budapest, Wesselényi u. 16, 1077
- International Career opportunity
- UN sponsored medical insurance + pension plan30 days of annual leaves per year and 1-month teleworking opportunity
- LinkedIn Learning license
- Language learning opportunities
- Career development support
- Family allowances
- Work for a good cause
- Opportunity to work in an inclusive multinational environment
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- Business support: Liase with other GSSC Sections, ICTD and Headquarter Divisions to handle IT or business-related inquiries and complaints received from UNICEF staff at all levels, through various channels, conducting thorough investigation, problem analysis and the resolution of these issues in a timely and professional manner.
- Collaborate with Business and Technical SMEs at GSSC and other HQ Offices to inform improvements to business processes.
- Maintenance of knowledge base library, provide work shadowing and business continuity.
Specifikációk
- Online állásinterjú
- Toborzás nyelvei: angol
- Azonnali kezdés
- Határozatlan idejű szerződés
- Távmunka heti 2 nap
Irodán belüli juttatások
- Edzőterem
- Menza
- Kerékpártároló
- Zuhanyzó
- Ingyenes parkolás
- Belső képzések
- Modern iroda
Extrák
- Home office
- International Career opportunity
- UN sponsored medical insurance
- Pension plan
- 30 days of annual leaves per year
- 1-month teleworking opportunity
- LinkedIn Learning license
- Language learning opportunities
