Reedsy
Távmunka
853.6k – 1.5M HUF alkalmazotti havi bruttó
Elvárások
- Angol
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
- Availability to work every other weekend
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry
- Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
- A good dose of ambition, a willingness to learn, and a great sense of humor
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
About the job
Europe-based candidates only
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry’s best publishing professionals — the likes of Neil Gaiman’s editor, Nora Roberts’ book marketer, and GRRM’s cover designer.
We’ve grown to a community of 1,000,000 authors and over 3,000 freelancers in just a few short years, while picking up a number of industry awards along the way 🏆
Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Reedski, our annual ski trip.
Salary range:
$25k – $45k
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback;
- Contributing to maintaining a high NPS (currently at 86!)
Specifikációk
- Toborzás nyelvei: angol
- Azonnali kezdés
- Határozatlan idejű szerződés
- Távmunka
Extrák
- Remote work
- Support for relocation
