Arthur Hunt Group
Prague, Czechia
Br.1 722 – 1 722 Euro havibér + Br.200 – 280 Euro havi jutalék
Responsibilities
- Provide prompt and efficient responses to customer inquiries via phone, email, social media, and chat.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Act as the link between partners and customers.
- Establish and maintain positive relationships with customers, co-workers, and supervisors.
- Handle complaints and contribute to developing strategies that enhance the overall customer experience and foster loyalty.
- Communicate company offerings and policies effectively.
- Collect and analyze customer feedback to drive improvements.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Adhere to company policies and procedures when handling customer requests and issues.
Requirements
- Excellent verbal and written communication in German (B2/C1).
- Fluent in English.
- Previous experience in customer service or a related field is preferred.
- Availability to work flexible shifts (8h a day, split between 8am and 8pm).
- Utilize active listening and empathy to understand and address customer needs effectively.
- Strong persuasive speaking skills, interpersonal, and collaborative skills.
- Analytical and problem solving abilities.
- Common user knowledge of MS Office, Teams programs.
What we offer
- Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends
- Leisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc
- Growing opportunities (90% of our team leaders/managers have been hired internally)
- 40 days of working from abroad
- Regular training and long-term development
- Meal tickets in the value of 160 CZK per working day
- Stable work conditions (permanent contract) and enjoyable environment
- Private medical assistance ulékaře.cz for you and your relatives
Workplace extras
- Cafe
- Corporate events
- Free fruits, snacks
- Free coffee, soft drinks
Company info
We are Arthur Hunt Group, founded in Paris in 1991, Arthur Hunt delivers an extensive range of high-level executive recruitment services through its headquarters in France and through its seven subsidiaries in Central Europe.
Our client is a highly successful & stable Shared service center, providing customer success services for Airlines and Luxury segments, specializes in helping brands build strong relationships with their customers. Their services include managing customer interactions, improving service quality, introducing innovative approaches, understanding customer needs, and training teams to excel in customer relations. With a team of over 2,000 passionate professionals worldwide, they are expanding the team in Prague.
How to apply
Please submit your CV in English in case of interest and we will come back to you with more details and next steps.
