Fox HR Consulting Kft.
Budapest
40% irodai munkavégzés, 60% távmunka
725k – 800k HUF alkalmazotti havi bruttó
Elvárások
- Customer-focused mindset
- service desk
- IT support
- Angol (B2)
- Francia (B2)
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
- Confident communication in French
- 0,5 years experience in Customer Service or IT helpdesk or other IT support position
- Fluent in English for internal communication
- Excellent soft skills and a customer-focused mindset
- Being interested in IT and technical gadgets and simply enjoying surfing the Internet
- Looking for an international working environment
- Able to work in shifts
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
Are you someone who knows their way around a computer? Are you fluent in French? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world’s leading IT professional services companies, transforming clients’ business, operating and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position: French Speaking Service Desk Agent
What the company offers:
- Competitive salary and cafeteria package
- Private health package and private pension fund
- Full-scope training courses from your first day
- Internal career path
- Free gym pass and employee events
- 3 days home office per week
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- Use your French language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues
- Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
- Ensuring that tickets are managed and prioritized in an orderly manner
- Having a proactive approach to service improvement
- Provide quality information
- Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams
Specifikációk
- Toborzás nyelvei: magyar&angol
- Azonnali kezdés
- Távmunka heti 3 nap
Irodán belüli juttatások
- Employee events
- Ingyenes kávé
- Edzőterem
- Kerékpártároló
- Szórakozási zóna
- Zuhanyzó
- Mobiltelefon
- Belső képzések
- Modern iroda
Extrák
- Nemzetközi projektek
- Home office
- Cafeteria package
- Promotion opportunities
- Sportcsomag
- Magánegészségügyi ellátás
- Képzési költségvetés
