Adecco Kft.
Hibrid • 1133 Budapest, Árbóc utca 1-3.
Br.750e – 950e Ft havibér
Responsibilities
- Handling inquiries and issues from global customers through various channels, including email, chat, and voice (90% of the task is through live-chat)
- Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
- Maintaining a strong understanding of company products to effectively communicate with customers
- Establishing and nurturing strong relationships with company partners and external stakeholders.
- Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
Requirements
- At least 1 year of experience in language-related roles, including customer support, translation, interpretation, or localization.
- Fluent language proficiency in English
- Fluent language proficiency in German
- Willingness to work in shifts (shifts start at: 08:00, 14:00, 22:00 – 8 hour work)
- Willingness to work at weekends (5 days workday/week)
- Willingness to work on site in the trial period (3 months), then hybrid model (2-3 days at the office)
- Ability to work independently in a fast-paced environment and deliver multilingual support.
- Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
- Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
- Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Nice-to-have
- Familiarity with cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
What we offer
- Exceptional base salary and compensation package
- Yearly Performance Bonus
- Cafeteria
- Fitness reimbursement
- Learning reimbursement
- Health Insurance
- Multinational working environment – Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Workplace extras
- Sports facilities
- Free lunch
Company info
Our partner is a leading crypto exchange company who is giving millions access to crypto trading and decentralized crypto applications.
How to apply
Please apply with your English-language CV!
