Deutsche Telekom TSI Hungary Kft.

Budapest, Debrecen, Pécs, Szeged
20% irodai munkavégzés, 80% távmunka

900k – 1.5M HUF alkalmazotti havi bruttó

Elvárások

• ITIL
• ticketing
• Analytical thinking
• AI
• Angol

Előnyt jelentő készségek

• Német

A mi követelményeink

Eredeti szöveg. Fordítás megjelenítése

• Very good English skills (German is an advantage)
• Several years of experience in service management (ITIL Foundation certification preferred)
• Experience with ticketing and monitoring systems
• Strong teamwork and assertiveness
• High service orientation and customer focus
• Analytical thinking and problem-solving skills
• Strong communication and coordination skills
• Ability to handle dynamic requirements and complex processes
• Agility and digital affinity; ability to adopt new technologies and AI-powered tools

Pozíció / projekt rövid leírása

Eredeti szöveg. Fordítás megjelenítése

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

Napi feladatok

Eredeti szöveg. Fordítás megjelenítése

1. Monitor and coordinate incident resolution (Jira, TDI TTS)
2. Support escalation processes and lead the weekly Incident Board
3. Prepare incident and escalation reports
4. Evaluate and approve T IoT Hub change requests
5. Lead weekly LCAB meetings
6. Communicate, document, and track changes (Jira, Wiki)
7. Handle user access requests and support access reviews
8. Ensure PSA compliance
9. Automate access processes (Power Automate, Jira)
10. Manage external access rights (ZAM)
11. Process and assign service requests
12. Provide status updates to requesters
13. Automate request-handling workflows
14. Maintain Continuity Plan and BIARA
15. Execute Business Continuity tasks
16. Coordinate emergency response activities
17. Support onboarding of new T IoT Hub products/services
18. Analyze impacts on operations
19. Ensure service and operational readiness
20. Maintain operational documentation
21. Maintain and update the Knowledge Base
22. Ensure documentation quality and consistency
23. Provide access and user training
24. Ensure OLA and quality compliance
25. Drive process improvements and automation
26. Maintain ITIL/PSA/BCM compliance documentation
27. Support audits and Quality Gates

mutass kevesebbet

Specifikációk

• Azonnali kezdés
• Távmunka heti 4 nap

Biztosított eszközök

• Számítógép: Notebook
• Monitorok: kettő

Irodán belüli juttatások

• Ingyenes kávé
• Menza
• Kerékpártároló
• Szórakozási zóna
• Zuhanyzó
• Ingyenes parkolás
• Belső képzések
• Belső hack napok
• Modern iroda
• Nincs dress code

Extrák

• Sportcsomag
• Magánegészségügyi ellátás
• Nemzetközi projektek
• Képzési költségvetés
• Mobiltelefon

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