Instructure Hungary Ltd
Távmunka
627.2k HUF alkalmazotti havi bruttó
Elvárások
- Customer relationship management
- Troubleshooting
- Analytical skills
- Communication skills
- Problem-solving skills
- Angol (C1)
Előnyt jelentő készségek
- Spanyol (C1)
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
- Ability to read, write and speak fluently in English
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
- Ability to handle clients professionally during all interactions
- Strong written and verbal communication skills
- Sense of humor. Like a really funny one.
Onboarding Commitment: Full availability to participate in our dedicated 3-week technical training phase (Monday – Friday, 16:00 to 00:00) to ensure you are fully equipped for success in the role.
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in: We believe in empowering people through data, and we’re looking for a Decision Scientist to help us uncover insights that drive better learning experiences and strategic outcomes.
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. This role supports end users of Canvas, learning management systems administrators and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product’s use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
- Escalate tickets which are not resolvable to the Level 2 Support Team.
- Provide timely updates to users.
- If needed, mentor and assist fellow Level 1 Support Engineers.
When working tickets:
- Validate and clarify the issue reported
- Answer how-to questions
- Fix end-user issues that are resolvable through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
- Keep thorough, clear, and complete records in the ticketing system of all actions taken
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- Be friendly, efficient, and dependable, and always provide timely updates to users
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
- Escalate tickets which are not resolvable to the Level 2 Support Team.
- Provide timely updates to users.
- If needed, mentor and assist fellow Level 1 Support Engineers.
Specifikációk
- Online állásinterjú
- Toborzás nyelvei: magyar&angol
- Kezdés: 2026-04-06
- Távmunka
- Általános munkarend
A toborzási folyamat lépései
- one-way video interview
- two-way video interview
Biztosított eszközök
- Apple
- Monitorok: Egy
Metodológia
- Shift work
Irodán belüli juttatások
- Ingyenes kávé
- Kerékpártároló
- Szórakozási zóna
- Zuhanyzó
- Ingyenes snack
- Ingyenes italok
- Ingyenes parkolás
- Belső képzések
- Belső hack napok
- Modern iroda
- Startup hangulat
- Nincs dress code
- Ingyenes reggeli
- Hack-weeks
- Employee assistance program
Extrák
- Nemzetközi projektek
- Kis létszámú csapat
- Lapos szervezet
