Deutsche Telekom TSI Hungary Kft.
Budapest, Debrecen, Pécs, Szeged
20% irodai munkavégzés, 80% távmunka
900k – 1.5M HUF alkalmazotti havi bruttó
Elvárások
- ITIL
- ticketing
- Analytical thinking
- AI
- Angol
Előnyt jelentő készségek
- Német
A mi követelményeink
Eredeti szöveg. Fordítás megjelenítése
- Very good English skills (German is an advantage)
- Several years of experience in service management (ITIL Foundation certification preferred)
- Experience with ticketing and monitoring systems
- Strong teamwork and assertiveness
- High service orientation and customer focus
- Analytical thinking and problem-solving skills
- Strong communication and coordination skills
- Ability to handle dynamic requirements and complex processes
- Agility and digital affinity; ability to adopt new technologies and AI-powered tools
Pozíció / projekt rövid leírása
Eredeti szöveg. Fordítás megjelenítése
As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Napi feladatok
Eredeti szöveg. Fordítás megjelenítése
- Monitor and coordinate incident resolution (Jira, TDI TTS)
- Support escalation processes and lead the weekly Incident Board
- Prepare incident and escalation reports
- Evaluate and approve T IoT Hub change requests
- Lead weekly LCAB meetings
- Communicate, document, and track changes (Jira, Wiki)
- Handle user access requests and support access reviews
- Ensure PSA compliance
- Automate access processes (Power Automate, Jira)
- Manage external access rights (ZAM)
- Process and assign service requests
- Provide status updates to requesters
- Automate request-handling workflows
- Maintain Continuity Plan and BIARA
- Execute Business Continuity tasks
- Coordinate emergency response activities
- Support onboarding of new T IoT Hub products/services
- Analyze impacts on operations
- Ensure service and operational readiness
- Maintain operational documentation
- Maintain and update the Knowledge Base
- Ensure documentation quality and consistency
- Provide access and user training
- Ensure OLA and quality compliance
- Drive process improvements and automation
- Maintain ITIL/PSA/BCM compliance documentation
- Support audits and Quality Gates
mutass kevesebbet
Specifikációk
- Azonnali kezdés
- Távmunka heti 4 nap
Biztosított eszközök
- Számítógép: Notebook
- Monitorok: kettő
Irodán belüli juttatások
- Ingyenes kávé
- Menza
- Kerékpártároló
- Szórakozási zóna
- Zuhanyzó
- Ingyenes parkolás
- Belső képzések
- Belső hack napok
- Modern iroda
- Nincs dress code
Extrák
- Sportcsomag
- Magánegészségügyi ellátás
- Nemzetközi projektek
- Képzési költségvetés
- Mobiltelefon
