Amerikai Egyesült Államok Nagykövetsége
1054 Budapest
Br. 7,3M Ft éves bér
Responsibilities
Case Management
- Manages the process of scheduling interviewing, printing, and visa delivery for applicants, including rare and complex visas classes.
- Performs screenings of applicant documents for certain visa classes and preparing clear and concise summaries of document contents.
- Files, tracks, and ensures the delivery of time-sensitive boarding foils and re-entry permits.
- Ensures applicants are scheduled for the appropriate day and time and entering preliminary data into schedule for efficient processing.
- Groups cases based on family relationship and/or travel purposes electronically in the system.
- Enters the proper nationality and notifies the applicant of the relevant reciprocity fees, if applicable.
- Notifies the adjudicating officer regarding special processing steps and of reciprocity fees, if any.
- Captures photos as needed of visa applicants for visa foils.
- Ensures applications and other required documents are submitted and completed correctly, and verifying electronic photo is acceptable.
- Ensures birth certificates, marriage certificates, affidavits of support, and other required documents are included in case files.
Communication
- Provides specific and complex visa information to visa applicants, U.S. citizen petitioners, and legal representatives by responding to visa inquiries received in person and electronically, while abiding visa confidentiality laws.
- Communicates clearly and courteously with all visa applicants.
- Maintains all public consular information on the Embassy website, telephone recordings, bulletin boards and informational notices.
- Contacts applicants directly to request additional information as needed to facilitate officer adjudication.
- Assists with creation of outreach materials. Provides the public with salient visa information in formal and informal settings.
- Assists with interpretation, as needed.
Accountability
- Manages and safeguards personally identifiable information of U.S. citizens and visa applicants on a daily basis.
- Shares responsibility with other visa assistants and supervisors when dealing with visa foils.
- Maintains and secures physical and electronic subject matter files and/or chronological files in accordance with Department regulations.
- Separates cases that have terminated, are pending additional documentation, need corrections, and/or are otherwise open in the system.
- Updates and maintains Visa Unit documents and forms.
- Destroys documents and case files at specified intervals.
Requirements
Education Requirements:
- Completion of High School is required.
Experience:
- Minimum two years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.
Language:
- English – Fluent; speaking/reading/writing, may include the ability to translate.
- Hungarian – Fluent; speaking/reading/writing, may include the ability to translate.
What we offer
The U.S. Mission offers a competitive compensation and benefits package for local employees.
- Pro-rated 13th month salary
- Performance related Awards
- Performance related Increases
- Local and US paid holidays
- Free access to the on-site Gym
- Transportation and Meal Contribution
- Annual and sick Leave
- Training opportunities
- English language classes
Workplace extras
- Sports facilities
